Privacy Policy

 

iTECH DNA – Privacy Notice

Effective Date: 2026
©2026 iTECH DNA. All rights reserved.

 

1. Who We Are

iTECH DNA (“we”, “us”, “our”) is the data controller responsible for the personal information collected when you use our website, book a repair, purchase a device, or interact with our services.

This Privacy Notice explains how we collect, use, store, share, and protect your personal information. It applies to:

  • Our website

  • In‑store systems

  • Mail‑in repair services

  • Customer communications

  • Warranty and support processes

It does not apply to third‑party websites or external services.

 

2. Personal Information We Process About You

We may collect and process the following categories of personal information:

Identity Information

  • Full name

  • Title

  • Contact preferences

Contact Information

  • Postal address

  • Email address

  • Telephone number

Device Information

  • Make, model, IMEI, serial number

  • Network information

  • Diagnostic logs

  • Device passcode (used only for testing; deleted immediately after testing)

Financial Information

  • Payment card details (processed securely by third‑party payment providers)

  • Billing address

  • Transaction history

Technical Information

  • IP address

  • Browser type and version

  • Operating system

  • Device type used to access our website

  • Cookie and analytics data (see Cookie Policy)

Usage & Preference Information

  • Pages visited

  • Repair preferences

  • Survey responses

  • Customer feedback

  • Aggregated statistical data about service usage

  • Interaction history with our website and communications

Communication Records

  • Emails, messages, and support interactions

  • Warranty claims

  • Repair history

Optional Information

You may choose to provide additional information (e.g., special instructions, business account details). If required information is not provided, certain services may not be available.

 

3. When We Collect Your Information

We collect personal information when:

  • You book a repair

  • You purchase a device or accessory

  • You contact customer support

  • You browse our website

  • You submit a warranty claim

  • You complete surveys or provide feedback

  • You create an account (if applicable)

  • You interact with marketing communications (if opted‑in)

 

4. Purposes & Legal Basis for Processing Your Information

Contractual Necessity

We process your information to:

  • Book and manage repairs

  • Diagnose and test devices

  • Process payments

  • Deliver purchased products

  • Provide repair updates

  • Communicate with you regarding your service

Legitimate Interests

We may process your information to:

  • Improve customer experience

  • Conduct internal reporting and statistical analysis

  • Manage operational risk

  • Prevent fraud or misuse

  • Support debt‑recovery processes

  • Improve website performance and security

  • Evaluate service quality and customer satisfaction

  • Maintain internal administrative records

  • Ensure compliance with industry standards

Consent

We rely on your consent for:

  • Marketing communications

  • Non‑essential cookies

  • Optional surveys

You may withdraw consent at any time.

Legal Obligations

We may process your information to:

  • Prevent fraud

  • Comply with tax, accounting, and regulatory requirements

  • Respond to lawful requests from authorities

  • Support sanctions compliance where required

  • Assist with anti‑money‑laundering checks (if applicable)

 

5. How Your Personal Information Is Shared

We only share your information when necessary and with trusted parties:

Service Providers

  • Courier companies

  • Payment processors

  • IT hosting and security providers

  • Repair partners (for specialised board‑level work)

  • Customer communication platforms

  • Cloud storage providers

  • Audit and compliance service providers

Business Partners

  • Suppliers of parts and refurbished devices

  • Warranty partners (where applicable)

Public Authorities

We may share information with:

  • Law enforcement

  • Government authorities

  • Fraud prevention databases

  • Regulatory bodies when legally required

Fraud & Security Checks

If fraud is suspected, information may be verified through fraud‑prevention services.

Business Transfers

If iTECH DNA undergoes a sale, merger, restructuring, or bankruptcy, personal information may be transferred as part of the business assets.

We never sell your personal information.

 

6. Data Retention

We retain your personal information only as long as necessary:

  • Repair & purchase records: up to 6 years

  • Warranty records: warranty duration + 1 year

  • Customer support messages: as needed for service quality

  • Cookies: according to our Cookie Policy

  • Device passcodes: deleted immediately after testing

  • Diagnostic logs: retained only as needed for warranty or legal obligations

  • Statistical data: retained in anonymised form

Data may be retained longer if required by law or to defend legal claims.

 

7. Automated Decision‑Making & Profiling

iTECH DNA does not use automated decision‑making or profiling. If this changes, you will be notified and given the right to request human review.

 

8. International Data Transfers

Your data may be processed outside the UK if required for hosting, payment processing, or technical support.

Where this occurs, we ensure appropriate safeguards such as:

  • Standard Contractual Clauses

  • UK GDPR‑compliant protection measures

  • Approved transfer mechanisms

You may request details of these safeguards by contacting us.

 

9. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Access your personal information

  • Rectify inaccurate or incomplete data

  • Erase your data (“right to be forgotten”)

  • Restrict processing

  • Request portability of your data

  • Object to processing based on legitimate interests

  • Withdraw consent at any time

To exercise your rights, contact: info@itechdna.net

If unresolved, you may complain to the Information Commissioner’s Office (ICO).

 

10. Information Security

We implement industry‑standard security measures to protect your data, including:

  • Encrypted storage

  • Secure payment processing

  • Restricted access controls

  • Regular security audits

  • Staff confidentiality training

  • Secure device‑testing procedures

  • Protection against unauthorised access, alteration, or disclosure

  • Privacy‑by‑design and data‑minimisation principles

  • Monitoring for suspicious activity and fraud attempts

Only authorised personnel may access your personal information.

 

11. Important Information

Minimum Age

You must be 18 or older to use our services. We do not knowingly collect data from individuals under 18. If such data is discovered, it will be deleted immediately.

Changes to This Notice

We may update this Privacy Notice from time to time. Material changes will be communicated via email or website notice.

 

12. Contact Us

For privacy enquiries or data requests:

Email: info@itechdna.net
Mail:
iTECH DNA

Unit 1D, Knightstbridge court,

derby road,
Burton‑upon‑Trent

De14 1rs
United Kingdom