TERMS AND CONDITIONS

1. Introduction

These Terms & Conditions (“Agreement”) apply to all repair, diagnostic, sales, and related services provided by iTECH DNA (“we”, “us”, “our”). By booking a repair, purchasing a product, or signing our Service Consent, you (“Customer”) agree to be bound by this Agreement.

 

2. Definitions

  • Device – Any smartphone, tablet, laptop, computer, console, smartwatch, drone, or accessory submitted for repair.

  • Service – Any diagnostic, repair, upgrade, or technical work carried out by iTECH DNA.

  • Board‑Level Repair / Level 3 Repair – Micro‑soldering or logic board component‑level work.

  • OEM Part – Original manufacturer part.

  • Non‑OEM Part – High‑quality aftermarket part.

  • BER – Beyond Economical Repair.

  • Customer Data – Any personal or device‑related information provided by the customer.

 

3. Agreement for Repair

3.1 The Agreement begins when you sign the service check‑in form and ends once your Device is repaired or returned and all payments are settled. 3.2 We will use reasonable skill and care to repair your Device, subject to parts availability and any applicable warranty limitations. 3.3 We offer OEM (where possible), genuine Apple parts (when specified), and high‑quality non‑OEM parts. 3.4 Genuine Apple repairs use Apple diagnostics, tools, and processes. 3.5 We require your passcode to fully test your Device before and after repair.

  • If you decline to provide a passcode, we cannot perform full functional testing.

  • Lack of testing voids warranty coverage. 3.6 Time estimates are not guaranteed. Board‑level repairs may require 5+ working days. 3.7 If additional faults or costs arise, we will contact you for approval. If you decline, a diagnostic fee may apply. 3.8 Diagnostics are non‑refundable. 3.9 Disassembly may reveal or worsen existing damage. We accept no liability for additional damage caused by pre‑existing faults. 3.10 Devices not collected within 56 days may be recycled. Storage and warehouse transfer fees may apply. 3.11 We may retain your Device until all charges are paid. 3.12 Removed parts are recycled and will not be returned. 3.13 Using our service may void your manufacturer warranty. 3.14 Warranty seals will be applied; tampering voids warranty. 3.15 Where parts must be ordered, repairs must be fully prepaid and are non‑refundable. 3.16 Only one promotional discount may be applied per transaction. 3.17 Courier packaging is provided for return shipments only; customers must securely pack devices for collection. 3.18 Refund requests may require reversing the repair. Original parts may not be returned; a similar‑condition part will be provided.

 

4. Customer Responsibilities

4.1 You must back up your data before repair. 4.2 You must disclose any previous repairs, liquid damage, or modifications. 4.3 You must provide accurate contact details for updates and collection. 4.4 You must inspect your Device upon collection and raise concerns immediately.

 

5. Warranty Terms

5.1 iTECH DNA warranties cover parts and recurrence of the original fault only. 5.2 Warranty does not cover:

  • Liquid damage

  • Accidental damage

  • Damage caused by previous repairs

  • Tampered warranty seals

  • Additional faults not related to the original repair

  • Screen line defects (green/white/pink/black lines, flickering lines, ghost‑touch lines, vertical/horizontal lines) 5.3 Liquid‑damaged devices receive a 3‑month warranty on replaced parts only. 5.4 Warranty applies only to the original Customer and Device (verified by IMEI/serial). 5.5 Warranty repairs do not include travel, postage, or courier costs. 5.6 Devices previously repaired elsewhere may reveal hidden faults; we accept no liability for progression of damage. 5.7 Opening a liquid‑damaged Device may cause further irreparable damage. 5.8 Waterproofing cannot be guaranteed after repair. 5.9 If a part is damaged during repair, we will replace it with a high‑quality non‑OEM part. 5.10 Non‑OEM iPhone screens may display “Important Display Message” for 48 hours; this does not affect functionality. 5.11 Customers must inspect their Device upon collection. 5.12 Warranty coverage applies only within the United Kingdom.

    6. Refurbished Devices

    6.1 Refurbished devices include a 14‑day cooling‑off period for returns in original condition. 6.2 All refurbished devices include a 12‑month functional warranty. 6.3 Faults within 14 days qualify for refund, replacement, or exchange. 6.4 Faults after 14 days (but within 12 months) qualify for repair or replacement. 6.5 Warranty excludes:

    • Cosmetic damage

    • Liquid damage

    • Misuse

    • Modified devices

    • Removed/defaced IMEI

    • Battery capacity 6.6 Uncommon devices may carry shorter warranties depending on supplier terms (14–30 days). 6.7 Online purchases must be returned via the online returns process; in‑store purchases must be returned to the original store.

     

    7. New Devices & Other Products

    7.1 New devices are covered by the manufacturer’s warranty. 7.2 Faults within 14 days qualify for refund or replacement. 7.3 After 14 days, warranty claims must be processed directly with the manufacturer. 7.4 All other products follow manufacturer warranty terms.

     

    8. Repair Warranty Requirements

    8.1 Repair warranty covers only the replaced part and recurrence of the original fault. 8.2 Standard repairs include a 12‑month warranty. 8.3 Water‑damage and board‑level repairs include a 3‑month warranty. 8.4 Devices must be factory‑reset or provided with a passcode for testing. 8.5 No testing or repair will be performed without passcode or factory reset. 8.6 If a device arrives with no power, we will attempt charging.

    • If no power is possible, you may choose to proceed without warranty or receive a refund minus £11.60 courier cost.

     

    9. Liability

    9.1 Our liability is limited to:

    • Re‑supplying the Service

    • Paying the cost of re‑supplying the Service

    • Refunding the Service fee in exchange for returning the Device to its original condition 9.2 If we damage your Device beyond economical repair, you will receive a refurbished replacement of equal value (model and condition). 9.3 Data loss is the Customer’s responsibility. Please back up your Device. 9.4 If your Device is lost or stolen while in our possession, we will replace it with a like‑for‑like model. 9.5 We do not cover indirect or consequential losses (travel costs, accessories, business losses, etc.). 9.6 Claims must be made within 3 months of discovering the issue. 9.7 Board‑level repairs may fail or worsen damage; if BER, we will refund the repair fee. 9.8 Central Workshop repairs include a 1‑month warranty.

     

    10. Data Protection

    10.1 We collect and process personal data in accordance with UK GDPR. 10.2 Device passcodes are used only for testing and deleted immediately after repair. 10.3 Full details are available in our Privacy Policy.

     

    11. General

    11.1 We are not liable for delays caused by circumstances beyond our control. 11.2 Failure to enforce rights does not constitute a waiver. 11.3 This Agreement is the entire understanding between you and iTECH DNA. 11.4 Amendments must be in writing and signed. 11.5 Invalid clauses are severable. 11.6 No third‑party rights apply. 11.7 This Agreement is governed by the laws of England & Wales.

     

    12. Declaration

    By signing our Service Consent, you confirm that you have read, understood, and voluntarily agree to this Agreement. You acknowledge the Device condition at check‑in and agree to inspect the Device upon collection.